Conversations in context
Zendesk tickets and relevant company knowledge support triage, drafted replies and escalation.
Connected support / controlled automation
Give your support team the context to act.
Connect customer conversations with company knowledge, orders and shipping information.
Built for teams supporting an ecommerce business, Orvus Customer-Service Brain brings these workflows together so routine work can move forward and people can focus where they are needed.
Storefront information
Shopify order and fulfillment context helps the team answer without repeating the same lookups.
Shipping context
Implemented DHL tracking and Sendcloud parcel lookups provide additional context when configured and available.
Review and action history
Proposed actions can be reviewed before execution. Action history makes the system’s work visible to the team.
Automation with boundaries.
Automation lanes depend on settings, confidence checks and limits. Requests that need judgment can move to human review with their context attached.
Refunds, discounts and order cancellations require a human-triggered action. A proposed action is not the same as an executed one.
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